Refund policy
Return & Refund Policy
Last Updated: June 8, 2026
Welcome to Harry Styles Official Store. We strive to provide high-quality merchandise and excellent customer service. If you are not fully satisfied with your purchase, please review our return and refund policy below.
30-Day Return Policy
We offer a 30-day return period from the date your order is delivered.
To qualify for a return:
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The item must be unused, unworn, unwashed, and in its original condition.
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All original tags, labels, and packaging must be included.
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Proof of purchase (order confirmation or receipt) is required.
Returns requested after 30 days of delivery may not be accepted.
Items Not Eligible for Return
The following items are not eligible for return unless they arrive damaged, defective, or incorrect:
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Personalized or custom-made products
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Gift cards
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Final sale or clearance items
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Digital products or downloadable content
How to Start a Return
To request a return, please contact our customer support team at:
Email: info@merch-hstyles.store
Please include:
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Your full name
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Order number
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Item(s) being returned
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Reason for the return
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Photos (if the item is damaged, defective, or incorrect)
Once your request is approved, we will provide return instructions.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Include clear photographs of the item and packaging when contacting us. We will review your request and, if approved, provide a replacement or full refund at no additional cost.
Return Shipping Costs
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Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.
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We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.
Refund Process
After receiving and inspecting your returned item, we will notify you regarding the status of your refund.
If approved:
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Refunds will be issued to the original payment method used for the purchase.
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Processing typically takes 5–10 business days, depending on your bank or payment provider.
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Original shipping fees are non-refundable except in cases where the item was defective, damaged, or shipped incorrectly.
Exchanges
We only replace items that are defective, damaged, or incorrectly shipped.
To request an exchange, contact:
Order Cancellations
Orders may be canceled within 12 hours of purchase. After this period, orders may have entered processing and may no longer be eligible for cancellation.
To request a cancellation, email:
Late or Missing Refunds
If you have not received your refund:
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Check your bank account.
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Contact your credit card company.
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Contact your bank, as processing times vary.
If you still have not received your refund after these steps, please contact us at:
Contact Information
Harry Styles Official Store
Website: merch-hstyles.store
Email: info@merch-hstyles.store
We are committed to resolving customer concerns promptly and ensuring a smooth shopping experience.