Refund policy

Return & Refund Policy

Effective Date: July 26, 2026

Thank you for shopping at Harry Styles Official Store. We want you to be satisfied with your purchase. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

You may request a return within 30 days of receiving your order if:

  • The item is damaged or defective upon arrival.

  • You received the wrong item.

  • The product is significantly different from what was ordered.

To be eligible for a return, the item must:

  • Be unused and in its original condition.

  • Be returned in the original packaging, where possible.

  • Include all original accessories, tags, and documentation (if applicable).

We reserve the right to refuse returns that do not meet these requirements.

2. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Personalized or custom-made products.

  • Gift cards.

  • Downloadable or digital products.

  • Items marked as "Final Sale" or "Non-Returnable."

  • Products showing signs of use, damage, or alteration caused by the customer.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include:

  • Your order number.

  • A description of the issue.

  • Clear photos of the product and packaging.

Once we review your claim, we may offer a replacement, store credit, or a refund, depending on the circumstances.

4. How to Request a Return

To start a return, contact our customer support team at:

Email: info@merch-hstyles.store

Please include:

  • Your order number.

  • Your full name.

  • The reason for the return.

  • Photos if the item is damaged or incorrect.

Do not return any item until you receive return instructions from our support team.

5. Return Shipping

If the return is due to our error (such as an incorrect, damaged, or defective item), we may cover the reasonable return shipping costs or provide a prepaid return shipping label where available.

For returns due to reasons other than our error, the customer is generally responsible for the return shipping costs unless otherwise required by applicable law.

Original shipping charges are non-refundable unless the return is the result of our error or required by law.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

  • Refunds will be issued to the original payment method.

  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

If the return does not meet the eligibility requirements, the refund request may be declined.

7. Order Cancellations

Orders may be canceled before they have been processed or shipped.

If your order has already entered processing or has shipped, it may no longer be eligible for cancellation.

Please contact us as soon as possible if you wish to cancel an order.

8. Exchanges

We replace items only if they are defective, damaged, or if the wrong product was sent.

If you need an exchange, please contact us with your order details.

9. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again.

  • Contact your credit card company or payment provider, as processing times may vary.

  • Contact your bank, as refunds can take several business days to be posted.

If you have completed these steps and still have not received your refund, please contact us.

10. Contact Us

If you have any questions about this Return & Refund Policy or need assistance with a return, please contact us:

Harry Styles Official Store

Website: https://merch-hstyles.store

Email: info@merch-hstyles.store